Refund policy

Returns

If an item is damaged please contact My Face Yoga Shop immediately.

My Face Yoga Shop will accept returns of unused products in their original packaging purchased at any My Face Yoga Shop studio or our online store (www.shop.myfaceyogagym.com and www.myfaceyogashop.com) for a full refund, within 30 days with the original receipt or delivery note. When looking to Return or Exchange please go through the original channel or studio where you purchased your goods.

Unfortunately, My Face Yoga Shop products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by My Face Yoga Shop. If you need to make a return, please contact the retailer you bought your product from.

Please note, My Face Yoga Shop gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.

To make a return send an email to shop@myfaceyogashop.com with your order id and the receipt. We will then send you a return label by email, which you can print and deliver to your local post office.:

1. To return an item to one of our studios, bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a My Face Yoga Shop gift card.
2. To return an item online, please contact our customer service team at info@facegym.

When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, My Face Yoga Shop does not accept liability for goods in transit or for the cost of return.

Inside your package please:

• Print your name
• Print your order number
• Highlight the item(s) being returned
• Include the reason for the return

 

Address your package to:

My Face Yoga Shop 

Stjernegade 11, 1 sal, 11A, 3000 Helsingør, Denmark

Refund Time

We aim to process your return within 5 working days. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account - this will vary from bank to bank.

Non-returnable Items

In some instances, we are unable to offer refunds or exchanges.

The following items are non-returnable:

• Beauty items and tools that have been opened, tested or partially used.
• Workouts, bundles and gift cards. 

This does not affect your statutory rights.