DELIVERY & RETURNS

General Shipping Information

All orders are shipped directly from our warehouse in China. We work with trusted shipping partners, and the carrier is selected by our warehouse based on the destination and the fastest available route. This means that we cannot guarantee a specific courier service (e.g. UPS, DHL), but we always choose reliable, trackable options.

We currently offer a flat rate shipping fee to most destinations worldwide, with free shipping on qualifying orders.

Where We Ship

We ship to:

United States
European Union & UK
Australia
Canada
Other selected international destinations

We are continually expanding our delivery network and hope to offer shipping to additional countries in the near future.

Delivery Times

USA – Flat rate $5 USD – Estimated delivery: 6–9 working days
Europe – Flat rate $10 USD – Estimated delivery: 6-15 working days
Australia & Canada – Flat rate $10 USD – Estimated delivery: 6–9 working days
Rest of the World – Flat rate $10 USD – Estimated delivery: 6–15 working days (some remote areas or islands may take up to 15 working days)
Free Worldwide Shipping – Orders over $90 USD (delivery times as above)

Processing time: Orders are usually processed within 24 hours of receipt (excluding weekends and public holidays).

Tracking

Once your order has been dispatched, you will receive a tracking link from the shipping partner handling your delivery.

Customs & Duties

For international deliveries:

Import taxes, duties, and fees may apply depending on your country’s regulations.
These charges are determined by the destination country and are not included in our prices or shipping fees.
We cannot predict or control these costs, and customers are responsible for paying them before delivery.

We cover import taxes and duties for EU orders over €150 (£135). For EU orders under €150 (£135), customers are responsible for any duties and taxes charged.

Returns

We accept returns of unused, unopened products in their original packaging within 30 days of receipt.
Please email shop@myfaceyogashop.com with your order ID and receipt to request a return label.

Refunds

Refunds are processed within 5 working days after we receive your return. Depending on your bank, it may take 5–10 working days for funds to appear in your account.

Non-Returnable Items

Opened, tested, or used beauty tools or skincare products
Digital workouts, bundles, and gift cards

Countries We Do Not Ship To

At present, we do not ship to Russia, Ireland, Hawaii, or Puerto Rico